Refund Policy

This Refund Policy explains how cancellations, no-shows, early departures and refunds are handled at Lmor Homes. It forms part of the booking confirmation and any tenancy agreement issued at the time of payment.

• More than 7 days before check-in: full refund of the room charge, minus non-refundable payment processing fees.
• 3–7 days before check-in: 50% refund of the room charge, minus processing fees.
• Less than 3 days before check-in: no refund. The full booking value is forfeited.

The check-in date is taken from your confirmed booking and local time in Accra, Ghana.

If you do not arrive on the check-in date and have not told us about a delay, the booking is treated as a no-show and no refund is due.

No refund is provided for early departures or unused nights once you have checked in.

For stays of 28 nights or more, the deposit and first month are non-refundable once the tenancy agreement is signed. Later months may be cancelled with at least 14 days' written notice; unused full nights beyond the notice period are refunded pro-rata.

Extension payments are non-refundable once the additional nights have been confirmed and a new receipt issued.

For events outside our reasonable control (natural disasters, public-health restrictions, government action, civil unrest, prolonged utility outages) we will work with you in good faith to reschedule to an equivalent date. Cash refunds in these cases are at our discretion.

If we must cancel a confirmed booking for reasons within our control, we will either:

• Offer an equivalent apartment for the same dates and rate, or
• Provide a full refund of all amounts paid, including processing fees.

• Approved refunds go to the original payment method.
• Processing time: 7–14 business days after approval, depending on your bank or mobile money provider.
• Foreign-currency payments are refunded at the rate used for the original transaction; we are not responsible for exchange-rate changes.

Email hello@lmorhomes.com with:

• Your full name and booking receipt number
• The payment reference
• The reason for cancellation

We acknowledge requests within 2 business days and confirm the outcome within 7 business days.

Please contact us before raising a chargeback with your bank. Most issues are resolved faster directly. Chargebacks raised in bad faith may be contested with full booking documentation.

For refund questions, email hello@lmorhomes.com or call +233 54 252 1179.