Privacy Policy

Lmor Homes ("we", "us", "our") respects your privacy. This policy explains what we collect, how we use it, who we share it with, and your rights when you visit our website or book a stay.

Lmor Homes operates furnished apartments in Accra, Ghana. Reach us at hello@lmorhomes.com or +233 54 252 1179.

• Identity & contact data: name, email, phone number, country and details you give when booking or contacting us.
• Booking & stay data: dates, apartment, number of guests, special requests, reviews and ID for long stays where required.
• Payment data: handled by our payment processor. We do not store full card numbers; we keep the payment reference, method, amount and currency.
• Account data: secure sign-in sessions for guests and staff.
• Usage data: pages visited, referrer, browser, device type and approximate location.
• Cookies & local storage: to keep you signed in, remember preferences such as currency and language, and measure site performance.

• Process bookings, payments, extensions, refunds and check-outs
• Send confirmations, invoices, receipts and stay notifications
• Respond to guest requests and reviews
• Improve our apartments, website and services
• Send promotional messages only if you opt in
• Detect fraud, abuse and security incidents
• Comply with tax, accounting and legal obligations under Ghanaian law

• Contract: to fulfil your booking.
• Legitimate interests: to operate, secure and improve our services.
• Consent: for marketing and non-essential cookies, which you can withdraw at any time.
• Legal obligation: for tax records and regulatory reporting.

We use cookies to keep sessions secure, remember preferences and understand site usage. See our Cookie Policy for details. You can block or delete cookies in your browser settings.

We do not sell your personal information. We share data only with:

• Payment processors, to authorise and settle payments
• Email and hosting providers, to send transactional emails and run the website
• Professional advisers, auditors and tax authorities where legally required
• Law enforcement or regulators where compelled by valid legal process

Some service providers are based outside Ghana. Where data is transferred internationally, we rely on appropriate contractual safeguards.

• Booking, payment and tenancy records: at least 6 years for tax and accounting law.
• Messages, requests and reviews: for your stay plus a reasonable period for dispute resolution.
• Website analytics: up to 24 months, then deleted or anonymised.
• Marketing contacts: until you unsubscribe.

We use encryption in transit, role-based access controls, database row-level security and least-privilege staff permissions to protect your data.

Under Ghana's Data Protection Act, 2012 (and the EU GDPR where relevant) you may:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent for marketing or non-essential cookies
• Request a portable copy of your data
• Complain to the Data Protection Commission of Ghana

Email hello@lmorhomes.com to exercise these rights. We respond within 30 days.

Our services are not directed to children under 16. Minors may stay only under the booking of a responsible adult.

We may update this policy from time to time. The "last updated" date reflects the latest revision.

For any privacy question, contact hello@lmorhomes.com or call +233 54 252 1179.